Tell us what went wrong
We take every complaint seriously. Our redressal process follows RBI guidelines, and complaints about our partner's app are handled by us as the lender.
- Level 1
Customer Support
Taniya Dagar
Response within 2 working days
- Level 2
Grievance Redressal Officer
Dinkar Choudhary
Resolution within 7 working days
- Level 3
Principal Nodal Officer
Manish Agarwal, Authorised Person
Resolution within 15 working days
How to raise a complaint
- Write to us with your registered mobile number, loan account number and a short description of the issue.
- You will receive an acknowledgement with a complaint reference number.
- If you are not satisfied with the response, or do not hear from us within the stated time, escalate to the next level.
Working hours: Monday – Saturday, 10:00 AM to 6:30 PM.
Escalation to the RBI Ombudsman
If your complaint is not resolved within 30 days, or you are not satisfied with our resolution, you may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021 on the RBI Complaint Management System, or call the RBI contact centre on 14448.
Complaints about Tap4Credit
Tap4Credit is our Lending Service Provider. Complaints relating to the app or to any person acting on our behalf can be sent to our Grievance Redressal Officer, and will be resolved by Peristyle as the regulated entity.
Our commitment
- We never use threatening, abusive or coercive language in recovery.
- Recovery agents will not call before 8:00 AM or after 7:00 PM.
- We will never contact people in your phone's contact list.